SkyHome Care Canada Privacy Policy

Last updated: June 03, 2025

SkyHome Care Canada (“SkyHome Care”, “we,” “us,” or “our”) respects and values your privacy. This Privacy Policy (“Policy”) explains how we collect, use, disclose, and safeguard personal information in connection with the home care services we offer through our website and related platforms (collectively, the “Site”). This includes when families seek care support or when caregivers submit applications to join our caregiver network.

This Policy applies to all users of our Site, including families in need of care and caregivers who apply through the platform. It also outlines your rights under applicable Canadian privacy legislation, particularly laws within the province of Ontario.

We may provide a separate privacy notice in specific situations—such as when engaging with third-party partners or using particular services. In such cases, that specific notice will govern how your information is handled in that context.

IMPORTANT: If you provide personal information about someone other than yourself (for example, a loved one you are arranging care for), you are responsible for ensuring you have the legal right to do so, including obtaining any necessary consent.

Personal Information We Collect

How We Collect Personal Information

Directly from You: Most of the information we collect comes directly from you—when you fill out forms, sign up for our newsletter, request caregiver matches, or apply to be a caregiver.

From Third Parties: We may collect or share information with trusted third-party platforms we work with (e.g., Care.com, ElderCare.com) to help match families with caregivers. We may also collect data from email marketing services and analytics providers.

Through Cookies and Similar Technologies: We use cookies and related tracking tools to gather usage data and enhance user experience. You can adjust your browser settings to manage cookie preferences. (See “Cookies and Tracking Technologies” below for more.)

How We Use Personal Information

Where permitted by Canadian privacy law, we may use your personal information for the following purposes:

To match families with suitable caregivers and coordinate care arrangements.
To personalize your experience on our Site and communicate service updates.
To process caregiver applications and verify eligibility, including optional third-party checks.
To improve and maintain our Site through analytics and technical diagnostics.
To send newsletters and promotional emails, including updates on new services, caregiving tips, or relevant offers (with opt-out options available).
To respond to inquiries, provide customer support, and notify you of changes.
To maintain security and prevent fraud, misuse, or unauthorized access.
To meet legal obligations or in response to lawful requests.
To support business transactions, such as a merger, acquisition, or sale of company assets.

We do not knowingly collect data from children or permit anyone under 18 to use our services.

How We Disclose Personal Information

At SkyHome Care Canada, we value your trust. We do not sell your personal information for money. However, we may share it in the following ways to deliver our services, support operations, or where legally required.

With Your Consent

We may share your personal information if you give us permission, or when it’s clearly understood from your interaction with us.

Within Our Team

We may share personal information with SkyHome Care Canada staff, including employees and trusted contractors, but only when they need it to carry out their job responsibilities.

Service Providers

We use reputable third-party service providers to help us operate our business efficiently. These providers may support services such as:

Website hosting and maintenance
Background checks and caregiver screening
Communication platforms (e.g., live chat or email support)
Analytics and performance monitoring

We only share the information they need to perform their role, and we ensure they handle your data responsibly.

Business Partners

We may share information with carefully selected partners that help us provide value to you—such as caregiver networks or co-branded service providers. We do this to improve our services or offer solutions we believe may benefit you.

Advertising and Analytics

We may share limited data (like device identifiers or browser types) with advertising and analytics partners, including Google and Meta (Facebook), to help us:

Understand how users interact with our website
Show relevant ads and service updates
Improve the user experience

You can learn more about these technologies and how to manage your preferences in our “Cookie Choices” section below.

Legal and Safety Requirements

We may disclose your personal information if we believe it’s necessary to:

Follow the law, regulations, or legal processes
Investigate or enforce agreements or potential violations
Detect or prevent fraud, abuse, or technical issues
Protect the rights, safety, or property of our users, staff, or the public

Business Changes

If we are part of a merger, acquisition, or other business transition (including insolvency or restructuring), your information may be shared with the involved parties. If required, we will notify you ahead of time.

Cookies and Tracking Technologies

SkyHome Care Canada uses cookies and similar technologies to personalize your experience and improve our website performance. These technologies allow us to:

Analyze how our site is used
Improve page load times and video performance
Offer live chat and map-based caregiver location tools

Tools We Use

Google Fonts, Maps, and YouTube – Help us deliver consistent design and media. Google Privacy Policy
Live Chat – We may use providers like AidQuest to offer real-time help. Any messages or identifying information shared via chat are collected to improve support.
Google Analytics & Meta Pixel – These help us understand website traffic and provide relevant ads. Learn how Google and Meta use your data in their respective privacy policies.

Interest-Based Advertising

We may enable advertising partners to show you relevant ads based on your browsing behavior across websites and devices. While we don’t exchange data for money, sharing some personal data for these purposes may be considered a “sale” or “sharing” under privacy laws.

Managing Your Choices

You can control how cookies and similar tools are used by:

Using our website’s cookie settings
Adjusting your browser preferences to block or delete cookies
Visiting self-regulatory opt-out tools such as:
- Network Advertising Initiative
- Digital Advertising Alliance

You can also manage ad preferences directly with providers like:

Please note: Even after opting out, you may still see general (non-personalized) ads.

Data Retention

We keep your personal information only as long as necessary for the following purposes:

To provide services and customer support
To meet legal and regulatory requirements
To improve and maintain your experience with SkyHome Care Canada

How long we retain your data depends on:

Our relationship with you
Legal obligations
Ongoing service or communication needs

When your information is no longer needed, we securely delete or anonymize it.

Links to Third-Party Websites

SkyHome Care Canada may include links to third-party websites or services, including caregiver platforms such as Care.com or ElderCare.com. We are not responsible for the privacy practices, policies, or content of any third-party websites or services linked to or from our Site. When you follow a link to a third-party site, any Personal Information you provide will be governed by that party’s privacy policy. We recommend reviewing their terms and policies before providing any personal details.

We may also offer integrations with social media platforms like Facebook, Instagram, and YouTube to allow you to connect with us or share our content. Any activity you conduct through these platforms is governed by their respective privacy policies and terms of use.

Additionally, we may include links to or embed third-party content such as customer reviews hosted on external platforms like Google. These features are provided for your convenience and are governed by the policies of the respective service providers.

International Use and Cross-Border Data Transfers

SkyHome Care Canada operates exclusively within Canada, providing services to users across the country. However, our website may be hosted or supported by technology partners located in other countries. If you are accessing our Site from outside of Canada, please note that your data may be transferred to, stored, and processed in jurisdictions outside your home country. These jurisdictions may not provide the same level of data protection as your country of residence, but we take appropriate steps to ensure your information is handled securely and in accordance with this Privacy Policy.

How We Protect Personal Information

We use commercially reasonable administrative, technical, and physical safeguards to protect your Personal Information against unauthorized access, use, or disclosure. Despite these efforts, no method of transmission over the internet or method of storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security. We encourage you to take personal precautions, such as using strong passwords and logging out of shared devices.

Exercising Your Privacy Rights

Depending on your location, you may have certain rights with respect to your Personal Information under applicable privacy laws. These may include:

Access – Request a copy of the Personal Information we hold about you.
Correction – Request that we correct any inaccuracies in your Personal Information.
Deletion – Request that we delete your Personal Information, subject to legal and operational requirements.
Objection/Restriction – Object to or request restrictions on the processing of your Personal Information.
Withdraw Consent – Withdraw your consent where processing is based on consent.
Lodge a Complaint – File a complaint with your local data protection authority if you believe your rights have been violated.

To exercise any of these rights, please contact us at privacy@skyhomecare.ca. We may need to verify your identity before fulfilling your request, and we reserve the right to deny requests in accordance with applicable laws.

We do not discriminate against individuals for exercising their privacy rights. However, if you choose not to provide necessary Personal Information or withdraw consent, we may be unable to provide some services.

SMS Privacy

If you opt in to receive SMS updates or communications from us, we will collect your mobile number and related information necessary to deliver those messages. We may also track engagement metrics, such as whether messages were received or opened. We do not share your SMS information with third parties for marketing purposes. You can opt out of receiving SMS messages at any time by replying with STOP or contacting us directly.

Children’s Privacy

SkyHome Care Canada does not knowingly collect Personal Information from children under the age of 16. If we become aware that we have inadvertently collected such information without verified parental consent, we will take prompt steps to delete it. If you believe we may have information from or about a child, please contact us at privacy@skyhomecare.ca.

Your Privacy Rights (Canada)

SkyHome Care Canada is committed to protecting the personal information of our clients and visitors in accordance with Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable provincial laws.

As a Canadian resident, you have the following rights with respect to your personal information:

1. Right to Access:
You may request access to the personal information we hold about you. Upon verification of your identity, we will provide you with a copy of your personal data, the purposes for which it is used, and to whom it has been disclosed, if applicable.

2. Right to Correction:
If you believe any of the personal information we have about you is inaccurate or incomplete, you may request that we correct it. We will review your request and update our records as appropriate.

3. Right to Withdraw Consent:
Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. This may impact our ability to provide certain services to you.

4. Right to Lodge a Complaint:
If you have concerns about how we handle your personal information, you may contact us directly at the details below. You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or your provincial privacy authority.

5. Limiting Use and Disclosure:
You may request that we limit the collection, use, or disclosure of your personal information, subject to legal and contractual restrictions.